How Our Program Works

& how to apply for a service dog

Our Service Dogs

We are dedicated to providing psychiatric, medical alert and mobility assistance dogs to those in need.  For more information about what services our dogs provide, please visit our Types of Service Dogs page. Most of our dogs are Labrador Retrievers and Golden Retrievers (along with some Labradoodles and Goldendoodles) and are between 1 1/2 and 2.5 years old when placed. Each dog's training is tailored specifically to meet the needs of an individual applicant.  Please explore this process in great detail, from beginning to end, below!


Our Cost

All clients must pay or fundraise $20,000 for the service dog they receive.* 

*The actual cost of producing each service dog placed is $35,000-$50,000, however we only pass on $20,000 of that amount to the clients. We have fundraising and payment plans available.  Please see below for more information.


How Our Program Works (Our Process)

1)  Application

Application and $100 application fee are received by us and we contact you within two business days to set up a phone interview.

2) Interview

Phone interview during which the whole program is explained in great detail from start to finish and we answer all the questions you may have. Afterwards we send you an information packet and medical history form..

3) Medical History Submission

Applicant gets medical history forms to providers (therapist, psychiatrist etc..) and they fill it out and send it back to us. Applicant also secures a letter of support from someone in their life and sends this to us.

4) Medical History Review

We receive and review the medical history form and then contact your provider(s) to set up a medical consult.  We then do a medical consult with your provider.

5.) Acceptance Response

After we consult with your providers we get back to you with a final decision regarding acceptance into our program within two working days.

6.) Enrollment

If the client is accepted and wants to join our program they are considered enrolled once they make a $3500 deposit. Once a client enrolls they can expect to wait two to three years for their dog.*

Non-fundraising clients who do not wish to pay a lump sum may choose a payment plan agreement.  Our standard payment plan of $2,500 quarterly (every 3 months), though we are also open to custom payment plan agreements as needed.

(*Fundraising clients may wait longer depending on how quickly they are able to raise money. Please see the below for more information.)

7.) Training Profile Development

We collaborate with clients to identify all of their symptoms and what services they would benefit from the dog performing. We strongly encourage clients to work on this spreadsheet with their therapist, doctors or loved ones, as appropriate. When the client and our team agrees on a final version we will “close out” the client's training profile, which means that no more behaviors can be added.

8.) Notification of Dog Assignment & Scheduling Intensive

As we get closer to a client’s placement date, once we are absolutely sure which dog is the best match, we notify the client which dog they will be receiving and send them a brief description of their dog and some photos of their service dog. Once a dog has been assigned to a client, we begin scheduling their week-long intensive training.

9) Intensive Training Course

Clients are required to come to a week-long intensive training course to learn how to work with their dog.  Intensives always run from a Thursday to a Wednesday. Clients are responsible for their needs during the intensive including transportation, housing and meals. For more information please see the section titled intensive training curriculum.

10.) Post-Placement

After clients go home with their dog they are required to follow a post-placement plan. For the first six months after placement, clients are required to have regular check-ins without team and practice sessions with their dog. We find that some clients have no issues post placement from the day they leave, while others may have lots of questions for the first few months. The post-placement process is designed to offer clients support while they acclimate to living and working with their new service dog.  We find that even those clients that take a while to settle into their new partnership, are working smoothly and fully bonded with their dogs after 2-3 months, however, we like to continue regular check-ins for six months just so that clients always feel like they have a support system in place. After six months we move to checking in with each client with a simple phone call every 3 months for the next 2 years.  This is our way of ensuring that everything is going well and to hear how amazing the dog is doing with their new partner!

Fundraising Timeline and Policy

As you have likely noticed, we have a section on our website called "applicant campaigns" where we host fundraising websites for our clients. It works to similarly other online fundraising platforms (such as GoFundMe) except that we don't take a portion for ourselves. This is a wonderful system for clients to raise funds, but we do like to remind clients that it does require the client sharing the link to their site and actively pushing the ball forward.

We try to get our dogs to our clients as quickly as possible, but, obviously, we cannot have a dog who is ready to graduate but their client isn’t ready/able to make payment. Additionally, we cannot have clients whose fundraising has been stagnant for a year or two suddenly come to us with the full amount and assuming that their dog will be ready immediately, as it takes a tremendous amount of time and effort to prepare a dog for a client and we cannot do this overnight.

In order to accurately match our training timeline with your fundraising timeline, we have developed this protocol for all fundraising clients. We understand that the nature of fundraising is uncertain and that sometimes there are periods of great progress while other times the progress slows down. Therefore, for fundraising client, we will not assign a dog to their specific training profile until we have received around 70% of their campaign total.  We will not set a placement/intensive date until we have received 90% of the total amount due. Full payment is required at least one month prior to placement.

As we discuss in the interview, all of our dogs learn a core curriculum of 80 behaviors before we assign them a specific training profile, which usually happens when they are a year old.  So, it is not as if you are assigned a puppy when you get assigned a dog. Clients are assigned dogs that have already learned the majority of the curriculum, including an array of service tasks. They just have not learned the tasks that are unique to an individual client and the pairing of service tasks with the symptoms outlined in each client’s symptoms and services worksheet/training profile.

We trust that you find this policy fair and reasonable.  If you need longer than the 18-24 months to raise funds, that is not a problem.  This policy will enable us to cater to individual needs while still being able to plan our training and assignments appropriately.

For more information, please email or call 914-222-DOGS (3647).

IMPORTANT NOTE: All payments are final and non-refundable.  Clients must apply, be interviewed, and accepted to the program, before paying.  All donations using our fundraising platform on our website are also all non-refundable. 

PayPal Acceptance Mark

Ready to Apply?

There are three (3) simple steps to applying outlined in the yellow box on this page.

Thank you for your interest in our program.  We look forward to working together!

Application: 3 Steps

STEP 1.   Read ‘How our Program Works’ on this page.

It will answer many/all of your questions about our processes, from application to placement!


STEP 2.   Submit Application Fee

All applications must be accompanied by a $100 application fee.  This fee helps cover the cost of your interview and medical history consults.  Applications not accompanied by a fee will not be processed.

To Pay by Check:  Please send a check made out to “Diggity Dogs Service Dogs” to Diggity Dogs Service Dogs, 346 Conway Street, Greenfield MA 01301.

Pay Electronically:  Click the icon below to pay electronically using Paypal’s secure payment process.  Please note: You do not need to have or setup a PayPal account in order to pay your application fee.  Simply select “Pay by Debit or Credit Card” on the black bar below the Paypal logo.  

Step 3.   Complete Secure Application Form

Click here to complete your application form.  We understand the sensitive nature of the application information, so all application information is secure and private.