Policies & Proceduresfor our organization
Our Commitment to Our Donors
We will not sell, share or trade our donors’ names or personal information with any other entity, nor send mailings to our donors on behalf of other organizations.
This policy applies to all information received by Diggity Dogs Service Dogs Inc., both online and offline, on any Platform (‘Platform’, includes the Diggity Dogs Service Dogs Inc. website and mobile applications), as well as any electronic, written, or oral communications.
To the extent any donations are processed through a third-party service provider, our donors’ information will only be used for purposes necessary to process the donation.
If, for some reason, your donation was made in error, we offer a 14 day refund policy for all donations which begins the day you donate. Any donations made online that are refunded will be returned without the associated merchant fee that is charged by our payment merchant provider PayPal. Such funds are kept by PayPal at the time of processing the initial donation and are completely out of our control. PayPal has a 100% non-refundable fee policy. Please contact us via email at email@example.com within 14 days of your donation to request a refund.
Client Fundraising Campaign Donations
In order to assist our clients in fundraising to cover a portion of the cost of their service dog, our organization creates fundraising campaigns on our website that they can use to raise funds towards the cost of their dogs. Donations made to a client’s campaign are subject to our standard 14-day refund policy. If, for any reason, a client withdraws from or is removed from the program, those funds will be considered a general donation to the organization and are, therefor, still tax -deductible. If a client fundraises through our organization, then leaves the program, we believe it would be unethical and inappropriate for our organization to then take funds donated to their campaign with the understanding that they are a client of ours and then give them to the withdrawing client. Donations made to the organization will go to assisting us in training and providing service dogs for others in need.