Frequently Asked Questions

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What are the housing laws that apply to service dogs?
Massachusetts (and most states) also extend the following privileges to those involved in training a service dog (such as those fostering a service dog in training.)

Federal and state laws protect the rights of people with disabilities who have trained service dogs and protects thier right to access taxis, buses, trains, stores, restaurants, doctors’ offices, schools, parks, hotels and other public places. The American’s with Disabilities Act (ADA), Title III, 28 CFR Sec 36.104, defines a service dog as a dog that is individually trained to do work or perform tasks for a person with a disability (the disability might not be visible). By law, service dogs are not considered pets, can be any breed or size, and are not legally required to wear special equipment, special tags or be officially ‘certified’.

Federal laws that protect individuals with disabilities include the ADA; the Fair Housing Amendments Act (1988); Sect. 504 of the Rehabilitation Act (1973); & The Air Carrier Access Act (1986).
For more info contact the U.S. Dept. of Justice ADA Info Line 800-514-0301 (V); 800-514-0383 (TDD).


More detailed information below.


Housing issues with a service animal typically fall under one of three federal laws:

Each of these laws apply in different kinds of housing, and not all housing is covered by even one of them. This is a complex area of disability law which will require consultation with a qualified attorney to truly understand how the laws apply in a specific situation. This article is meant as just a general overview of disability housing laws, and not a complete accounting for every possible type or housing or housing issue.

The Fair Housing Amendments Act of 1988 extended the protections of Title VIII of the Civil Rights Act of 1968 (the Fair Housing Act) to people with disabilities. This is the law that applies to most forms of housing, including most rental housing and most condominiums. Exceptions to this law include buildings with four or fewer units where the landlord lives in one of the units, and (b) private owners who do not own more than three single family houses, do not use real estate brokers or agents, and do not use discriminatory advertisements.

Protection under the FHAA is contingent upon:
(1) Tenant has a disability (case law suggests the landlord may be permitted to require proof of disability);
(2) Landlord/Housing Authority knows about disability;
(3) Reasonable accommodation may be necessary to afford tenant an equal opportunity to use and enjoy his or her dwelling (again, case law suggests the landlord may be permitted to require proof of need and proof of training for a service dog); and
(4) Reasonable accommodation would not constitute an undue burden or fundamental alteration.

Section 504 of the Rehabilitation Act of 1973 applies to programs that receive federal assistance, such as public or subsidized housing. Landlords who accept only Section 8 rental assistance are not subject to Section 504.

Protection under Section 504 is contingent upon:
(1) Tenant has a disability;
(2) Tenant was excluded from and denied participation in services, programs, and activities;
(3) Exclusion was because of disability; and
(4) Reasonable accommodation would not constitute an undue burden or fundamental alteration.

Title II of the Americans with Disabilities Act of 1990 applies to housing owned by state or local government, or its instrumentalities, regardless of federal financial assistance. This would include local housing agencies, such as a public housing authority.

Protection under Title II is contingent upon:
(1) Tenant has a disability;
(2) Tenant was excluded from and denied participation in services, programs, and activities;
(3) Exclusion was because of disability; and
(4) Reasonable accommodation would not constitute an undue burden or fundamental alteration.

Note that under the ADA, emotional support animals are not generally considered a reasonable accommodation as they are excluded by lack of training from 28 CFR 36.104, the definition of “service animal,” under the Americans with Disabilities Act:
“Service animal means any guide dog, signal dog, or other animal individually trained to do work or perform tasks for the benefit of an individual with a disability, including, but not limited to, guiding individuals with impaired vision, alerting individuals with impaired hearing to intruders or sounds, providing minimal protection or rescue work, pulling awheelchair[sic], or fetching dropped items.”

Some general guidelines on how disability law tends to deal with service animal issues (remember to consult a qualified attorney to learn whether these guidelines would apply in any given specific situation)

In general:
1. A landlord cannot require a pet deposit for a service animal. However, the owner of the service animal is liable for any damages caused by the animal above and beyond the normal wear and tear a human tenant might reasonably cause. This includes teeth marks on trim, carpet torn by a dog’s digging, and carpet soiled by dog waste or vomit.
2. A landlord might or might not be permitted to require a pet deposit for an emotional support animal.
3. A landlord is permitted to require some sort of proof of disability as a condition of accommodation, and some sort of proof the animal in question is a trained service animal, though generally he cannot require certification per se.
4. A landlord is permitted to exclude an animal, including a bona fide service animal, if the presence of the animal causes a fundamental alteration of the goods and services offered to other tenants. For example, a dog that nuisance barks keeping neighbors awake at night causes a fundamental alteration and may be banned from the premises, though the landlord should permit the human tenant to remain without the dog if the tenant so chooses.
5. A landlord is permitted to exclude an animal, including a bona fide service animal, if the animal poses a direct threat. For example, an animal permitted to deposit fecal material in a common area where that material is not immediately cleaned, poses a health threat to people using that common area, particularly when the common area is where children might play on the ground. If the tenant is not able to clean their dog’s waste area themselves, it falls on the tenant, not the landlord, to secure the services of someone to do the cleaning for them.

A tenant’s first step in dealing with a housing issue should be to write the landlord a letter requesting a reasonable accommodation. If the landlord fails to respond to the written request or refuses the accommodation, the tenant may choose to pursue the matter by filing a complaint with HUD or the U.S. Department of Justice.

What is your refund policy?
We offer no-questions-asked refunds to all customers within 30 days of your purchase. If you are not satisfied with our product, then simply send us an email and we will refund your purchase right away. Our goal has always been to create a happy, thriving community. If you are not thrilled with the product or are not enjoying the experience, then we have no interest in forcing you to stay an unhappy member.
What are Photoshop Files?
Elegant Themes offers two different packages: Personal and Developer. The Personal Subscription is ideal for the average user while the Developers License is meant for experienced designers who wish to customize their themes using the original Photoshop files. Photoshop files are the original design files that were used to create the theme. They can be opened using Adobe Photoshop and edited, and prove very useful for customers wishing to change their theme’s design in some way.
Can I upgrade after signing up?
Yes, you can upgrade at any time after signing up. When you log in as a “personal” subscriber, you will see a notice regarding your current package and instructions on how to upgrade.

Unfortunately WordPress.com does not allow the use of custom themes. If you would like to use a custom theme of any kind, you will need to purchase your own hosting account and install the free software from WordPress.org. If you are looking for great WordPress hosting, we recommend giving HostGator a try.
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